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HELP / Q&A

Product

How are your products made?

Our base products are designed, 3D printed, cast, and hand-polished and printed in-house. All products are boutique-quality and designed to last.

What materials are your products made from?

Our on demand products are first hand cast in brass and then plated in your choice of 18K Gold or Silver. For large quantity orders, we will provide many more choices of metal such as Sterling silver or solid gold. Please contact support@troupejewelry.com for more details on large quantity orders.

Where are your products made?

Our products are designed, manufactured and shipped from New England in the USA.

What is your packaging like?

Our jewelry packaging is custom designed and consists of slotted necklace tags and gift-quality muslin jewelry pouches.

Do you offer branded packaging?

We do not currently offer branded packaging on individual product campaigns. Large customers, please contact support@troupejewelry.com for custom packaging solutions.

Shipping

How long is your fulfillment time?

We ship products in 3-5 business days from order time.

What countries do you currently ship to?

We ship worldwide. Please see our shipping rates for pricing details.

Payments

What payment methods do you accept?

We accept all major credit cards.

How much money do I make on each sale?

We provide each product at a base cost. When you launch your campaign, you will set the retail price. You will be paid the difference between the retail price and the base cost. Please see product pricing for details on our product base costs.

How do payments work if customer orders on Troupe?

Customers pay with a credit card on Troupe. Sellers can redeem their wholesale balance any time they like via Paypal.

Designing

How much does it cost to launch a campaign?

It is 100% free to launch a campaign and there are no minimum order quantities.

What image file types can I use?

We currently support jpg and png file types.

Can I start a design and finish it later?

Yes. Your art library will always be accessible so you can launch products with the same art work every time.

How do I edit campaign details after it has been launched?

Make sure you are logged in to your account and click on “My Campaigns" from the hamburger menu. Each of your campaigns with have an edit option.

Other Questions?

We’d LOVE to hear from you. Reach out to us at support@troupejewelry.com.